Our partners

Firmenlogo des BCM. Partnerunternehmens adesso

adesso SE

Successful business arises from innovative ideas, future-proof strategies, and tailor-made IT solutions that optimally support companies with their individual challenges. People who contribute the right mix of technology expertise and sound understanding of the respective customer business are always involved. With a team of over 8,500 employees, adesso works daily at 63 locations within the adesso Group as one of the leading IT service providers in the German-speaking region to successfully bring the projects of their customers to the goal.
Firmenlogo des BCM. Partnernetzwerks AMC

AMC Assekuranz Marketing Circle

The AMC Assekuranz Marketing Circle has been the moderated network of the insurance industry and its partners since 1994. The AMC offers its member companies trends, best practices, and experiences for marketing and sales. Practice-oriented and with personal access for specialists and executives – including further education.
Firmenlogo des BCM. Partnerunternehmens Bearing Point

BearingPoint

BCM. GmbH has a strategic implementation and implementation partnership with BearingPoint. Thus, projects can be offered and carried out end-to-end from strategic conception to maturity assessments and tool evaluations for CRM, AI, and ERP through to implementation. The partnership offers our customers the highest quality and greatest EBITDA impact for sustainable corporate success.
Firmenlogo des BCM. Partnerunternehmens brains

brains consulting

BCM. GmbH works together with Brains GmbH to purposefully strengthen strategic and conceptual projects. For this purpose, BCM. provides experienced experts and trusted advisors with a Big-Four consulting background – for clear target images, robust roadmaps, and a sound basis for decision-making in demanding transformation and digital initiatives.
Firmenlogo des BCM. Partnerunternehmens Conselion

Consileon

In partnership with Consileon GmbH, transformation projects are implemented holistically: Strategic projects as well as maturity assessments and tool evaluations for CRM, AI, and ERP are carried out by BCM. Consileon extends the value chain with high-quality implementations and ensures smooth implementation up to go-live.
Firmenlogo des BCM. Partnerunternehmens Digitall

Digitall

Together with Digitall, BCM. combines strategic consulting with operational implementation: BCM. GmbH is responsible for transformation projects as well as maturity assessments and tool evaluations for CRM, AI, and ERP. Digitall complements the cooperation with high-quality implementation services and ensures that the defined target images are efficiently transferred into stable solutions – along the entire value chain.
Firmenlogo des BCM. Partnerunternehmens FANOMICS

FANOMICS

FANOMICS follows the principle of turning customers into fans: As a holistic management control system, it analyzes internal and external relationships, focuses on customer value, and creates clarity regarding satisfaction as well as emotional bonding – for measurably higher economic success. BCM. supports this approach in project implementation with innovative methods to “put data into value” and specifically maximize EBITDA impact.
Firmenlogo des BCM. Partner German-American Chamber of Commerce

German American Chamber of Commerce "Colorado Chapter"

BCM. GmbH’s membership in the German American Chamber of Commerce (GACC) “Colorado Chapter” strengthens its innovative power. Our BCM. Innovations-Hub in Denver allows us to utilize exchanges with the tech ecosystem, startups, and research to recognize trends early and translate them into new, efficient consulting approaches. This results in practical methods for CRM, CX, AI, ERP, and digital transformation – with faster implementation and measurable benefits for our customers.
Firmenlogo des BCM. Partnerunternehmens Glaser Lemke Managementberatung

Glaser Lemke Managementberatung

In the collaboration with Glaser Lemke Managementberatung, BCM. combines strategic excellence with implementation expertise: Glaser Lemke shapes transformation and strategy projects under the motto “Grow Now” – with a clear focus on AI-driven change. BCM. operationalizes these concepts in the implementation phase with experienced experts and ensures effective implementation in processes, organization, and systems.
Firmenlogo des BCM. Partnerunternehmens imendo

Imendo

BCM. GmbH and the Austrian imendo GmbH combine their core competencies into a strong partnership: BCM. with a focus on CRM, CX, AI, and ERP, imendo with deep Microsoft expertise. Together, we build a bridge between business processes and Microsoft technology – especially in the AI context – and realize integrated solutions that improve customer experiences, automate processes, and create measurable added value.
Firmenlogo des BCM. Partnerunternehmens Magic Software

Magic Software

More than 35 years ago, Magic brought the first application technology for the development of business applications to the market. Today, they are a recognized provider of innovative software platforms for business integration and business app development. Magic Software is part of the Magic Group (NASDAQ and TASE: MGIC), a global provider of proprietary software solutions for application development and business process integration, as well as associated professional services. The Magic Group is a provider of a variety of IT services.
Firmenlogo des BCM. Partnerunternehmens panadress

panadress marketing intelligence GmbH

panadress is one of the leading marketing data providers in Germany. With extensive expertise and many years of experience in data-driven marketing, panadress supports companies cross-industry in the areas of customer intelligence, geo-intelligence, data, and analytics. Through sustainable and partnership-based cooperation, panadress has established itself as one of the leading data providers. All entrepreneurial activities are oriented toward the highest data protection standards. Together with a responsible and professional partner network that shares these values, panadress focuses on sustainable and data-protection-compliant solutions.
Firmenlogo des BCM. Partnerunternehmens Peak Blau

PeakBlau

BCM. GmbH and PeakBlau GmbH bundle their core competencies in strategy, digitalization, and implementation. Together, we accompany companies as a Trusted Advisor from target image development via business and IT architecture to successful implementation – hands-on, measurable, and in partnership. This results in sustainable solutions and fast results from a single source.
Firmenlogo der Stiftung 'sMünchner Herz, die von der BCM. GmbH unterstützt wird.

s' Münchner Herz

BCM. GmbH takes social responsibility and supports the s’Münchner Herz foundation. The non-profit foundation promotes equal opportunity, integration, and charity in Munich – with concrete neighborhood projects for disadvantaged children, youth, and families (e.g. homework help, tutoring, as well as sports and leisure activities) and short paths directly on site.
Firmenlogo des BCM. Partnerunternehmens Salesfive

Salesfive

To remain competitive, digitalization is a must for every company – both economically and culturally. Salesfive connects people, data, and processes through Salesforce. The goal? To ensure maximum scalability with smart, automated solutions. Salesfive supports companies on their journey into the cloud – from start-ups and mid-sized businesses to leading corporations. Sustainable success today requires an optimal interplay of digital and human capabilities. This is exactly where Salesfive comes in – with interdisciplinary in-house teams, becoming your personal strategy advisor, companion, and enabler.
Die BCM. GmbH ist Mitglied des Who is Who der CX-DACH-Communitiy. Darstellung der Köpfe.

The Who is Who CX DACH Community

Through concept consulting, workshops, and project support, Cyrill Luchsinger helps companies to adopt the customer perspective and sharpen their customer focus. He has broad experience in the conception and implementation of transformation processes—on both a strategic and operational level. As a theme influencer, he regularly publishes articles on digital transformation, innovation, and customer centricity on LinkedIn.
Firmenlogo des BCM. Partnerunternehmens TTBL Tischtennis Bundesliga

Tischtennis Bundesliga

As a long-standing sponsor and partner of the TTBL, BCM. GmbH co-designed and significantly built up the digitalization strategy. A central component was the selection and implementation of a CRM system. This created modern processes and data models and developed a targeted fan and sponsor management to a high level of maturity – for greater proximity to the community, better activation, and measurable added value for partners.
Firmenlogo des BCM. Partnerunternehmens White Label Advisory

White Label Advisory

White Label Advisory achieves its vision every day by connecting the right consultants from the best consultancies to companies under standardized conditions via its platform. They ensure transparent, competence-driven, sustainable, and technology-supported consulting for companies, in order to make employees, projects, and organizations better.
Firmenlogo des BCM. Partnerunternehmens Zelocin

Zelocin

BCM. GmbH works closely and in partnership with Zelocin (Denver, CO, USA). Together, we are developing an innovation hub out of the USA for modern consulting approaches around CRM, Customer Experience (CX), AI, and ERP. This way, we combine international best practices and technology trends with our implementation expertise – for scalable solutions, rapid prototypes, and measurable added value for our customers.
Firmenlogo des BCM. Partnerunternehmens 2HM

2HM Business Services GmbH

BCM. GmbH and 2HM Business Services bundle strategy and implementation competence for sustainable growth. BCM. is responsible for the strategic conception – from target image, customer journey, and data/CRM architecture to the roadmap. 2HM builds upon this and realizes holistic marketing strategies as well as CRM implementations based on HubSpot CRM – including campaigns, automation, enablement, and measurable performance setup.

We look forward to your inquiry

Whether it’s an initial idea or a specific project: we listen, think along with you, and develop tailor-made solutions together. Talk to us about your goals – we look forward to getting to know and supporting you.

Or give us a call

at +49 (0) 172 4142 255

We look forward to meeting you!
Yours, Thomas Hamele

We look forward to meeting you!
Yours, Thomas Hamele

Profile pic of Thomas Hamele, BCM.

ERP Tool Evaluation with the BCM Tool Analyzer

Market growth and the expansion of your market share require tool-side support that helps you map your business processes digitally and with a high degree of automation. Only with a powerful back-end system is an efficient scaling of your business activities possible.

With an ERP tool evaluation using the BCM. Tool-Analyzer, you receive structured, objective decision support to find and implement the right ERP tool for you.

In a holistic requirements analysis, we validate the requirements catalog in the BCM. Tool-Analyzer and customize it to your specific needs. On this basis, we accompany an RFI process (Request for Information) with suitable tool providers.

The vendors then conduct a tool demo or a Proof of Concept (PoC) based on previously defined use cases. Finally, the results from the RFI and the tool demo or PoC are evaluated and consolidated.

Through the ERP tool evaluation with the BCM. Tool-Analyzer, you receive a transparent and comprehensible decision recommendation for an ERP tool that suits you. This creates the prerequisites for setting up the “engine room” of your company in a scalable and future-ready manner for market growth and new business.

AI Strategy & AI Use Cases in Customer Management (CM)

Securing and increasing revenue and profitability is often constrained by high costs and inefficiencies in the orchestration of business processes. “Classical” customer management approaches frequently reach their limits here, as conflicts of objectives can arise, for example, between cost efficiency and the creation of a high customer experience.

AI-based customer management can provide a remedy in this regard and resolve these conflicts of objectives. With its help, relevant use cases can be identified and the necessary data foundations and platforms as well as the procedural, organizational, and technical requirements for a data-driven transformation can be created.

Based on the prioritized AI use cases and the previously clearly defined strategic guardrails, the AI strategy is then elaborated and detailed. An implementation roadmap and the planning of the transformation initiatives then create the prerequisites for a consistent and systematic implementation of the defined measures and goals.

With AI-based customer management, cost drivers can be reduced without compromising the quality of your services or the customer experience. This creates new room for action for greater growth and economic stability.

BCM. Maturity Assessment Data-driven Organization

Revenue growth does not automatically mean greater profitability – for example, when it comes with high sales and service costs. In addition, companies often lack a suitable, fact-based decision foundation for focusing on high-value customers.

Data and the resulting insights about customers as well as their needs and preferences, the value of business relationships, and the steering of business processes & corporate goals are therefore more than ever a critical success factor.

In the BCM. Maturity Assessment Data-driven Organization, we work with you in a maturity workshop to develop an as-is and target image for your company as a data-driven organization and conduct a gap analysis. On this basis, measures and recommendations for action are then derived for each maturity dimension. An implementation roadmap locates the measures to be implemented “on the timeline” and serves as the basis for a systematic implementation of the transformation path toward a data-driven organization.

As a data-driven organization, you have the necessary transparency and decision foundation to steer your business. This gives you decisive levers to uncover correlations, focus on high-value, profitable customers, and thereby secure and increase your revenue and profits.

Process Management & Process Optimization

Many companies do a lot for their customers – yet internal processes in particular often cost more time, money, and energy than necessary.

Well-functioning customer-related processes and business processes are an important foundation for the quality of customer management and the smooth orchestration of your business activities. They represent important “Moments of Truth” and form a significant basis for customer satisfaction and loyalty, while offering substantial potential for efficiency gains and cost reduction.

In the field of Process Management & Process Optimization, we review your existing processes and process documentation and develop a process map as an overview of your customer-related and business processes.

A process analysis reveals pain points & gaps as well as approaches for automation and digitalization, along with optimization potential for your processes, which we implement together with you.

With lean, digital, and optimized customer-related and business processes, you focus on what truly matters – your customers and employees – and deliver a first-class customer experience and optimal support, without the “old baggage” of media breaks, manual work steps, unclear responsibilities, and unnecessary complexity.

Business Analysis, Requirements Management & Functional Design

A lack of clarity and structure regarding goals & requirements jeopardizes the implementation and success of measures to acquire attractive new customers and retain valuable existing customers, as well as the generation of measurable business value.

Based on the business analysis of functional processes and domains, we holistically derive requirements and support you in requirements management. We bring a broad “methodological toolkit” that we apply situationally and embed in your preferred project methodology (classical, hybrid, or agile).

The detailing of your requirements for implementation is carried out via functional concepts, technical specifications, or epics and user stories, depending on the project methodology and approach used.

Together with you, we thereby create the foundation for the procedural, organizational, and technical implementation of coordinated measures for new customer acquisition, loyalty building, and long-term retention of your existing customers.

Project Steering & Implementation Management

Even when your requirements for measures to acquire new customers and retain existing ones are clearly defined and a “clean” conceptual foundation is in place, implementation projects can still fail without clear steering of project teams from the business side, IT, and external service providers.

In the field of Project Steering & Implementation Management, we support you, for example, in the selection and management of a suitable IT tool implementation partner.

In addition, together with you, we bring your requirements to implementation readiness and steer their implementation in the IT tool to be implemented in close coordination with the project team and the implementation partner.

Through continuous change management, we ensure early user involvement and thus promote the acceptance that is of decisive importance for the success of the project.

Proactive project steering and a holistic management of your implementation projects ensure that your projects for customer acquisition and retention are successfully implemented and “really take off.”

CRM Tool Evaluation with the BCM Tool Analyzer

Acquiring promising new customers and retaining valuable existing customers requires a suitable CRM ecosystem for operational implementation. The challenge is to find, among the multitude of CRM tools, the right solution that optimally supports you in customer acquisition and retention.

With a CRM tool evaluation, you receive structured, objective decision support to find and implement the right CRM tool for you.

With the BCM. Tool-Analyzer, we first identify fundamentally suitable CRM tool candidates based on your requirements.

On this basis, we accompany an RFI process (Request for Information), during which the providers also conduct a tool demo or a Proof of Concept (PoC) based on previously defined use cases. Through a final evaluation and result consolidation, you receive a transparent, neutral, and comprehensible decision recommendation for a CRM tool or CRM ecosystem that suits you.

A suitable CRM tool or CRM ecosystem is an important foundation for implementing your customer acquisition and retention measures in a goal-oriented, efficient, and automated way – allowing you to achieve your CRM objectives.

BCM. Maturity Assessment Customer Management (CM)

Many companies invest heavily in marketing, sales, and systems – yet the results often fall short of expectations. One difficulty is that while many individual initiatives for customer acquisition and retention exist, a coherent overall picture and a coordinated orchestration are missing.

In the Maturity Assessment Customer Management (CM), we conduct a joint maturity workshop with you to perform a “positioning” of your status quo and define your desired target maturity level. A gap analysis between the current situation and the desired ambition level provides insights into the necessary measures to be implemented in the respective CM dimensions. The derived CM measures for achieving the target maturity level form the basis for a prioritized implementation roadmap.

The structured approach of the BCM. Maturity Assessment Customer Management (CM) creates a holistic, shared understanding among the various CM areas and relevant stakeholders, and develops a strategic blueprint. This broadens the perspective from individual measures to a comprehensive overall picture and outlines the necessary steps to ensure that the individual initiatives work together optimally. Through the concerted orchestration of these measures, you lay the foundation for attracting attractive customers and building long-term relationships with your valuable existing customers.