{"id":6165,"date":"2026-02-12T05:44:22","date_gmt":"2026-02-12T05:44:22","guid":{"rendered":"https:\/\/bcm-gmbh.com\/ressources\/"},"modified":"2026-05-15T17:23:24","modified_gmt":"2026-05-15T17:23:24","slug":"resources","status":"publish","type":"page","link":"https:\/\/bcm-gmbh.com\/en\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6165\" class=\"elementor elementor-6165 elementor-2870\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18e216cd e-flex e-con-boxed e-con e-parent\" data-id=\"18e216cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11caa8bc elementor-widget elementor-widget-heading\" data-id=\"11caa8bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Resources<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e3e2e3 e-flex e-con-boxed e-con e-parent\" data-id=\"0e3e2e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c0027b2 e-con-full e-flex e-con e-child\" data-id=\"c0027b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8930664 e-con-full e-flex e-con e-child\" data-id=\"8930664\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5a0a0c elementor-widget elementor-widget-image\" data-id=\"c5a0a0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.amazon.de\/FANOMICS%C2%AE-Customers-Business-Finance-English-ebook\/dp\/B0BZ7MZSL6\/ref=sr_1_2?__mk_de_DE=%C3%85M%C3%85%C5%BD%C3%95%C3%91&#038;crid=1OZ10FGEA93E6&#038;dib=eyJ2IjoiMSJ9.PbOm-smr3cKX31EishVv-Uh4ba2JkeejN7_eeutgNYaMof_Ezf99LyZTA3jZvKmCZIPpCo_8pl0c3edn2OLQlgKq0TW4WLFIA3DIhDNVaV4.y56_NfH-Pfw1MhPBQ0mAvzxMx3UnKcstbQBtxRd2Zjo&#038;dib_tag=se&#038;keywords=fanomics&#038;qid=1772126237&#038;sprefix=fanomics%2Caps%2C180&#038;sr=8-2\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"287\" height=\"445\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/02\/Fanomics-Buchcover.jpg\" class=\"attachment-large size-large wp-image-6166\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/02\/Fanomics-Buchcover.jpg 287w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/02\/Fanomics-Buchcover-193x300.jpg 193w\" sizes=\"(max-width: 287px) 100vw, 287px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e8f244 elementor-align-left elementor-widget-tablet__width-inherit elementor-hidden-desktop elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"5e8f244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.amazon.de\/FANOMICS%C2%AE-Customers-Business-Finance-English-ebook\/dp\/B0BZ7MZSL6\/ref=sr_1_2?__mk_de_DE=%C3%85M%C3%85%C5%BD%C3%95%C3%91&#038;crid=1OZ10FGEA93E6&#038;dib=eyJ2IjoiMSJ9.PbOm-smr3cKX31EishVv-Uh4ba2JkeejN7_eeutgNYaMof_Ezf99LyZTA3jZvKmCZIPpCo_8pl0c3edn2OLQlgKq0TW4WLFIA3DIhDNVaV4.y56_NfH-Pfw1MhPBQ0mAvzxMx3UnKcstbQBtxRd2Zjo&#038;dib_tag=se&#038;keywords=fanomics&#038;qid=1772126237&#038;sprefix=fanomics%2Caps%2C180&#038;sr=8-2\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View Book<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2692391 e-con-full e-flex e-con e-child\" data-id=\"2692391\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0231394 elementor-widget elementor-widget-heading\" data-id=\"0231394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FANOMICS\u00ae Book<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-777ec8f elementor-widget elementor-widget-text-editor\" data-id=\"777ec8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BCM. GmbH is co-author of the English edition of FANOMICS\u00ae, a management handbook for sustainable success through excellent customer relationships. The book shows how companies \u2013 regardless of size or industry \u2013 can turn their customers into true fans and thereby sustainably increase their economic success.  &nbsp;<\/p>\n<p>The Fan Principle and FANOMICS provide orientation in times of change and increasing complexity, create meaning through valuable relationships and forward-looking action, and clearly focus on a company&#8217;s most valuable resources: its customers and employees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6189ca2 elementor-align-left elementor-hidden-tablet elementor-widget elementor-widget-button\" data-id=\"6189ca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.amazon.de\/FANOMICS%C2%AE-Customers-Business-Finance-English-ebook\/dp\/B0BZ7MZSL6\/ref=sr_1_2?__mk_de_DE=%C3%85M%C3%85%C5%BD%C3%95%C3%91&#038;crid=1OZ10FGEA93E6&#038;dib=eyJ2IjoiMSJ9.PbOm-smr3cKX31EishVv-Uh4ba2JkeejN7_eeutgNYaMof_Ezf99LyZTA3jZvKmCZIPpCo_8pl0c3edn2OLQlgKq0TW4WLFIA3DIhDNVaV4.y56_NfH-Pfw1MhPBQ0mAvzxMx3UnKcstbQBtxRd2Zjo&#038;dib_tag=se&#038;keywords=fanomics&#038;qid=1772126237&#038;sprefix=fanomics%2Caps%2C180&#038;sr=8-2\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View Book<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81c8872 e-flex e-con-boxed e-con e-parent\" data-id=\"81c8872\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f398e8 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"5f398e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:6125,&quot;columns&quot;:1,&quot;columns_tablet&quot;:1,&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:40,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container 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--e-global-typography-accent-font-size );}.elementor-6125 .elementor-element.elementor-element-bdb9b6e .elementor-button{font-size:16px;}}\/* Start custom CSS for heading, class: .elementor-element-18d5926 *\/.anchor-offset {\r\n  scroll-margin-top: 160px;\r\n}\/* End custom CSS *\/\n\/* Start custom CSS for heading, class: .elementor-element-74b8ac2 *\/.anchor-offset {\r\n  scroll-margin-top: 160px;\r\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6179 post-6179 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Business-Analysis_EN.png\" class=\"attachment-large size-large wp-image-6163\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Business-Analysis_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Business-Analysis_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Business-Analysis_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"business-analysis\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business Analysis, Requirements Management &amp; Functional Design<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tA lack of clarity and structure regarding goals &amp; requirements jeopardizes the success of projects and investments. Through structured business analysis, holistic requirements management, and targeted functional design, a shared understanding is created and an efficient implementation with measurable business value is enabled. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6178 post-6178 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Customer-Management_EN.png\" class=\"attachment-large size-large wp-image-6161\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Customer-Management_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Customer-Management_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Customer-Management_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"maturity-cm\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BCM. Maturity Assessment Customer Management (CM) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tA customer-centric and needs-oriented corporate alignment is more than ever a differentiating competitive factor today. This can only be achieved through a coherent interplay of various CM dimensions. The BCM. Maturity Assessment CM helps you with a structured positioning &amp; target definition on your &#8220;CM journey.&#8221;   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6177 post-6177 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_AI-Strategy_EN.png\" class=\"attachment-large size-large wp-image-6164\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_AI-Strategy_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_AI-Strategy_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_AI-Strategy_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"ai-strategy\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI-Strategy &amp; AI-Use Cases in Customer Management (CM)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Classical&#8221; CM approaches often reach their limits when it comes to optimizing customer management objectives (high CX, cost efficiency, scalability &amp; business growth), as they can only optimize these objectives simultaneously to a limited extent. AI-based CM can provide a remedy here, but requires an AI strategy for targeted implementation. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6176 post-6176 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Data-Driven-Organization_EN.png\" class=\"attachment-large size-large wp-image-6160\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Data-Driven-Organization_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Data-Driven-Organization_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Data-Driven-Organization_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"data-driven-organization\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BCM. Maturity Assessment Data-driven Organization <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tData and the resulting insights about customers, the value of business relationships, and the steering of business processes &amp; corporate goals are more than ever a critical competitive factor. With the BCM. Maturity Assessment Data-driven Organization, you consistently align your company as a data-driven organization.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6175 post-6175 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Process-Management_EN.png\" class=\"attachment-large size-large wp-image-6157\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Process-Management_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Process-Management_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Process-Management_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"process\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Process Management &amp; Process Optimization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWell-functioning customer-related processes are an important foundation for the quality of customer management. For customers, they represent important &#8220;Moments of Truth&#8221; and form an essential basis for customer satisfaction and loyalty. For companies, digital and lean processes offer potential for efficiency gains and cost reductions in customer management.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6189 post-6189 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_CRM-Tool-Evaluation_EN.png\" class=\"attachment-large size-large wp-image-6162\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_CRM-Tool-Evaluation_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_CRM-Tool-Evaluation_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_CRM-Tool-Evaluation_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"crm-tool-evaluation\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CRM Tool Evaluation with the BCM Tool Analyzer <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe operationalization of your CRM strategy requires tool-side support that helps you align with your customers and their needs while reducing complexity. With a CRM tool evaluation, you receive structured, objective decision support to find and implement the right CRM tool for you.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6174 post-6174 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_ERP-Tool-Evaluation_EN.png\" class=\"attachment-large size-large wp-image-6159\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_ERP-Tool-Evaluation_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_ERP-Tool-Evaluation_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_ERP-Tool-Evaluation_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"erp-tool-evaluation\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ERP Tool Evaluation with the BCM Tool Analyzer <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe operationalization of your ERP strategy requires tool-side support that helps you handle your business processes digitally, efficiently, and with a high degree of automation. With an ERP tool evaluation, you receive structured, objective decision support to find and implement the right ERP tool for you. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-3259 elementor-3259 e-loop-item e-loop-item-6180 post-6180 downloads type-downloads status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3c0d588 e-con-full e-flex e-con e-child\" data-id=\"3c0d588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-5058473 e-con-full e-flex e-con e-child\" data-id=\"5058473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b7dab elementor-widget elementor-widget-image\" data-id=\"23b7dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Project-Steering-and-Implementation_EN.png\" class=\"attachment-large size-large wp-image-6158\" alt=\"\" srcset=\"https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Project-Steering-and-Implementation_EN.png 800w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Project-Steering-and-Implementation_EN-300x188.png 300w, https:\/\/bcm-gmbh.com\/wp-content\/uploads\/2026\/05\/One-Pager_Project-Steering-and-Implementation_EN-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-0ed896c e-con-full e-flex e-con e-child\" data-id=\"0ed896c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5926 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"18d5926\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"project-steering\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Onepager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b8ac2 anchor-offset elementor-widget elementor-widget-heading\" data-id=\"74b8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Project Steering &amp; Implementation Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2523b5 elementor-widget elementor-widget-text-editor\" data-id=\"b2523b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAdequate IT support is the prerequisite for the effective and efficient orchestration of your business processes and for supporting your customers &amp; employees. This requires that your functional and technical requirements are implemented appropriately, your processes are optimally designed, and the implementation project is proactively managed. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9b6e elementor-align-left elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"bdb9b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f667ce1 elementor-widget elementor-widget-menu-anchor\" data-id=\"f667ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"request\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60b9e04 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"60b9e04\" data-element_type=\"container\" data-e-type=\"container\" id=\"anforderung\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b160e1d elementor-widget elementor-widget-heading\" data-id=\"6b160e1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f31cdf elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"46f31cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New form\" aria-label=\"New form\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"6165\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"46f31cdf\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Resources to download - BCM.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"6165\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-vorname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-vorname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[vorname]\" id=\"form-field-vorname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nachname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nachname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nachname]\" id=\"form-field-nachname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-Mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-Mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefon elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone number\" required=\"required\" 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From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.     <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e63167 elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"7e63167\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62a1844 elementor-widget elementor-widget-heading\" data-id=\"62a1844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c598c elementor-button-align-start elementor-hidden-mobile elementor-widget elementor-widget-form\" data-id=\"c7c598c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New form\" aria-label=\"New form\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"6165\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"c7c598c\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Resources to download - BCM.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"6165\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-vorname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-vorname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[vorname]\" id=\"form-field-vorname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nachname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nachname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nachname]\" id=\"form-field-nachname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-Mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-Mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefon elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone number\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-unternehmen elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-unternehmen\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" 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elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-whitepaper\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhitepaper\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Customer centricity in companies (DE)\" id=\"form-field-whitepaper-0\" name=\"form_fields[whitepaper][]\"> <label for=\"form-field-whitepaper-0\">Customer centricity in companies (DE)<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Customer centricity in banks (DE)\" id=\"form-field-whitepaper-1\" name=\"form_fields[whitepaper][]\"> <label for=\"form-field-whitepaper-1\">Customer centricity in banks (DE)<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Customer centricity in the insurance industry (DE)\" id=\"form-field-whitepaper-2\" name=\"form_fields[whitepaper][]\"> <label for=\"form-field-whitepaper-2\">Customer 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For more information on unsubscribing, our privacy practices, and how we protect and respect your privacy, please see our Privacy Policy. By clicking &#8220;Submit&#8221; below, you consent to BCM. Best Customer Management. GmbH storing and processing the personal information provided above to provide you with the requested content.    <\/span><\/p><p><span style=\"white-space-collapse: preserve;\">BCM. Best Customer Management GmbH is committed to protecting and respecting your privacy. We use your personal information only to manage your account and to provide the products and services you have requested. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.     <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resources View Book FANOMICS\u00ae Book BCM. GmbH is co-author of the English edition of FANOMICS\u00ae, a management handbook for sustainable success through excellent customer relationships. The book shows how companies \u2013 regardless of size or industry \u2013 can turn their customers into true fans and thereby sustainably increase their economic success. &nbsp; The Fan Principle [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"wf_page_folders":[13],"class_list":["post-6165","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resources to download - BCM.<\/title>\n<meta name=\"description\" content=\"Practical resources and one-pagers on CRM, CX, ERP, and digital transformation. 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